Are you unintentionally driving customers away? In this fast-paced Lunch and Learn session, customer experience specialist Mark Gould will highlight five of the most common customer experience (CX) mistakes made by small businesses—and how to fix them quickly, simply and affordably.
Through real-world examples and practical takeaways, you’ll learn how small changes in behaviour and customer interaction can have a big impact on loyalty, satisfaction, and sales.
What you’ll gain:
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A clear understanding of the most common CX pitfalls
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Easy, no-cost fixes you can start using right away
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A new, practical approach to customer experience